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About us

Specialists in technology-led accident management.

At Activate Group, we partner with fleets, insurers, brokers and MGAs to service hundreds of thousands of claims a year.

We’re transforming the claims journey with real-time, data-driven solutions that exceed policyholder and driver expectations and enable customers to react quickly to market challenges.

When it comes to repairs, we offer UK-wide capability and capacity across all vehicle types, including the latest EVs and all commercial vehicles. Our network of over 300 repair partners and 400 mobile technicians is complemented by our growing footprint of our-owned Activate Accident Repair  centres, giving us greater control over repair capability and capacity.

What we’re all about

Purpose

Nobody wants or expects to be in a road incident, and we know how upsetting and stressful it can be. By delivering great service, we have an opportunity to take some of that stress away – that’s why everything we do is designed to help us achieve our purpose:

Make someone’s bad day better

Vision

To help us achieve this purpose, we’ve set out a vision for Activate Group – this is the goal we’re striving for:

To be the transformational leader in data driven, real time accident management by providing a flexible, quality and controlled customer experience.

Values

If the purpose tells us why we’re in business, and the vision sets out what we want to achieve, our values are the how. They define the experience we want people to have when they do business with us, whether that’s as a team member, customer or supplier.

Make it happen

Be accountable. Take the initiative, work fast and do a great job.

Strive for better
Be bold. Challenge the norm – make small improvements often.
Win together
Be a team-player. Win together, learn together, respect each other.

Brands

Together, the Activate Group of companies offers an end-to-end accident management solution for fleets and personal lines partners. Froms first notification and third-party intervention, to engineering, parts provision and repair.

As part of the Group, each brand benefits from ongoing investment and innovation to support the delivery of market-leading accident management solutions and services.

Motor Repair Network provides accident management services to insurers, MGAs, brokers and CHOs.

  • Specialists in personal lines claims, delivering exceptional policyholder experience.
  • Proactive claims management, reducing key-to-key times and controlling costs, without ever compromising on quality.
  • Intelligent triage, smart deployment and effective vehicle-management services.

sopp+sopp delivers accident management services to commercial and corporate fleet clients.

  • Proactive services and solutions tailored to individual fleet needs.
  • Fleet expertise helps dramatically reduce vehicle and driver downtime.
  • Full system integration across the supply chain supports fast, consistent decision-making.

Activate Parts provides wholesale parts and accessories with 24-hour delivery times.

  • Integrated parts supply chain solutions that support green initiatives and control repair costs.
  • Mitigate parts delays through extensive OEM, aftermarket and green parts supplier network.
  • Imprest stock solutions to cut key-to-key times.

Activate Group’s own chain of body shops, delivering a market-leading repair experience.

  • Hi-tech bodyshops capable of repairing the latest vehicle and fuel types.
  • Strategically positioned to provide repairs in under-served areas.
  • High-quality repairs completed in line with BSI standards.

History

2015

Activate Group founded by Mark Wilcox and Mark Woods to deliver accident management services.

2016

Purchased Car Repair Network, now Motor Repair Network, a personal-lines accident management company.

2017

Acquired sopp+sopp, a well-established accident management provider specialising in commercial fleets.

2018

Sopp Parts, now renamed Activate Parts, joins the Group and adds an integrated parts supply chain solution to the proposition.

2019

Activate Accident Repair launched with first sites opening in Birmingham.

2020

Two further Activate Accident Repair sites opened in Glasgow and Leeds with significant ongoing expansion planned.

2021

Motor Repair Network named Outsourced Partner of the Year at the British Insurance Awards

2022

Activate Group was listed in The Sunday Times 100, Britain's fastest-growing private companies, Motor Repair Network picked up a silver Insurance Times Award, and sopp+sopp won Fleet Partnership of the Year at the Fleet News Awards.