Accidents, managed

We specialise in technology-led accident management services and partner with some of the best-known ﬂeet providers and insurers to service hundreds of thousands of claims a year.

Solutions tailored to your needs

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Secure repair capacity

Reliable, UK-wide repair capacity for all vehicle types is our speciality. Activate Group’s multi-layered repair solution includes our own Activate Accident Repair centres, strategic multi-site partners, independent repairers, and an extensive mobile capability.

We combine a deep understanding of customer requirements with a real-time view of repair capacity. This approach allows us to optimise use of our wide-ranging repair solutions and make right first-time deployment decisions.

Control costs

We know that cost control is a high priority for our customers, particularly as the industry works to reduce the impact of claims inflation and elongated repair times. That’s why controlling costs is a key part of everything we do, from right first-time triage and deployment to proactive repair management.

This is supported by in-house claims technology that delivers smart workflows and data integration, our extensive engineering team, third-party intervention, and tailored parts provision packages.

Get the right expertise

We’re not a one-size fits all supplier! We’re experts in our field, and we work in partnership with our customers to understand current and evolving challenges, and agree tailored solutions.

Our experienced teams will work as an extension of your business, defining the sections of our service offering that meet your needs and complement your in-house capability. Technology is at the heart of everything we do, and we use system integration to create a joined-up supply chain that delivers a seamless customer journey.

Create efficiency through technology

Maximise efficiency throughout the claims process with the dynamic workflow capability embedded in our in our in-house Claims Management System.

This is coupled with flexible data integrations that offer full visibility and data flow, even with legacy systems.

Customers also benefit from ongoing system enhancements that meet their specific needs and respond to the changing industry landscape - all delivered by a highly-qualified, in-house development team.

Services that deliver

Services that keep vehicles moving and improve cost-control.

FNOL

Incident reporting tailored to your business. High-quality FNOL, 24/7 365, delivered by our in-house team, supported by customised question sets and full system integration.

Third-party intervention

Industry-leading third-party capture rates with our round the clock service. We’ll reduce costs and effectively manage fraud and exaggerated claims.

Triage and deployment

Save time and money with right first-time triage and deployment. We blend technology and team expertise to deliver the right solution for every vehicle.

In-house engineering

An expert-eye on every repair to ensure quality and efficiency. Our 70+ qualified engineers focus on repair costs, key-to-key times, and supporting total loss decisions.

End-to-end repair management

Reduce vehicle downtime, drive customer communication, and get full visibility of every repair.
Proactive repair management through our dedicated team and dynamic workflow engine.

Integrated parts supply chain

Mitigate parts delays with our specialist supplier. Activate Parts works across the group to reduce lead times and support sustainability goals.

Vehicle recovery

Put driver-safety first with day and night vehicle recovery. A fully-managed service for all vehicle types that keeps the driver fully informed at every step.

Video monitoring

Make the most of your in-vehicle tech. Actively manage risk with incident detection, incident severity validation, liability identification and driver analysis.