Introducing Repair as a Service – Flexible Accident Management for Insurers
September 5, 2023

Given their recent popularity, you’ve probably encountered ‘as a service’ models across a number of industries – including software, mobility, and motor insurance. 

The basic premise is to break down service offerings into customisable, product-style packages – which can be built and adapted to customers’ unique requirements.

Models like ‘Claims as a Service’ have brought flexibility to traditional service offerings, empowering insurers to build operational partnerships that work for them, and improve customer outcomes.

‘Repair as a Service’ draws on this same approach to deliver on-demand bodyshop capacity and repair management services. Here we discuss its advantages, and how it could help insurers to tackle operational challenges head-on.

What is Repair as a Service?

Drawing on the success of ‘as a service’ models across a variety of industries, Repair as a Service allows insurers to take the same dynamic approach to their vehicle repair strategies. 

This includes on-demand repair capacity, with no minimum deployment obligations, allowing them to proactively tackle capacity challenges as they emerge.

In addition to on-demand capacity, Repair as a Service also provides a number of value-add claims management services – such as triage, engineering, and repair management when they’re needed most.

Repair as a Service - Providing dynamic, on-demand repair capacity and management services to insurers and their customers.

What challenges does it solve?

The motor claims industry is facing a number of long-term challenges, including repair demand outstripping available capacity across many regions. This is leading to delays in repair turnaround, increasing the period for which insurance customers are left without their vehicles.

A more dynamic, ‘as a service’ approach allows insurers to tackle these challenges directly – supporting quicker, high-quality repairs for their customers.

How could Repair as a Service help insurers?

With its flexible range of service offerings, Repair as a Service has the power to transform the way insurers approach their repair strategies. Here’s how it could help them to tackle specific industry challenges:

-Direct-to-market repair capacity; no minimum deployment

Repair as a Service gives insurers access to on-demand repair capacity whenever and wherever they need it – with no requirement for minimum deployment. This enables them to tackle capacity challenges as they emerge, and solve existing repair backlogs by deploying vehicles to fully-equipped repair centres across the country.

-Tailor your service package to your requirements

With a range of value-add services, such as triage, engineering, and repair management, Repair as a Service allows insurers to pick and choose the utilities they need most.

This might range from simply deploying a vehicle for repair, to also making use of intelligent repair management services along the way. Providing these services flexibly allows insurers to consider their own abilities, and pick up on-demand operational support whenever they need it.

-Respond to emerging capacity challenges

Demand for repair capacity can fluctuate, varying across locations, times of year, and even vehicle type. Providing on-demand capacity allows insurers to tackle these challenges proactively – utilising ‘overflow’ capacity in specific locations, during certain periods, or for certain high-demand vehicle or damage types.

This might include utilising dedicated overflow capacity for non-roadworthy vehicles, EVs/Hybrids, or in areas where demand for capacity is highest.

-Integrate with your existing processes

The flexibility of Repair as a Service allows it to be fully integrated with insurers’ existing policies and processes. Services like triage and engineering can be conducted alongside insurers’ existing processes, and to their unique requirements – adding additional support rather than replacing their existing model.

This means insurers can pick and choose when they utilise these services – without the need to alter their internal processes.

Introducing: Repair as a Service from Activate Group – Streamline your repair strategy

Whether you’re looking for on-demand repair capacity, or a fully-fledged accident management partner, Activate Group has the tools and expertise required to deliver on your requirements.

UK-wide bodyshop capacity

We’ve invested in a UK-wide network of high-tech Activate Accident Repair bodyshops – located in the areas where capacity is needed most. Each of our sites is fully equipped with the latest repair technology to cater for all vehicle and damage types, including EV and hybrid vehicles.

Flexible, high-quality claims management 

We have a wealth of experience delivering high-quality claims management services, including FNOL, triage, engineering, and repair management. Our team is committed to ensuring positive customer outcomes, and high-quality service delivery – even during periods of high claim volume.

Our clients can utilise these services flexibly without compromising on quality – empowering them to increase their capabilities while maintaining strong customer outcomes.

In-house technology 

We’ve developed a range of in-house tech solutions, including our intuitive bodyshop management system and claims management platform. We make continuous, data-backed improvements to these solutions to maximise the efficiency and quality of our services.

Our systems can be fully integrated with your existing platforms, providing you with real-time repair updates, regular reports, and seamless integration of add-on services.

Take control of your capacity challenges – Discover Repair as a Service from Activate Group:

In Summary

Repair as a service provides insurers with direct-to-market vehicle repair capacity, which can be utilised on-demand with no requirement for minimum deployment. 

On top of this, it also provides a range of value-add services, like intelligent triage and engineering, which insurers can utilise as and when required.

This dynamic structure empowers insurers to build a repair partnership that works for them. This could range from simply deploying vehicles to repair, to benefiting from complete, end-to-end repair management – and anything in between.

With the challenges currently facing the motor claims industry, Repair as a Service facilitates a more proactive solution to capacity backlogs, high-demand periods, and complex repair requirements.

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