What is Claims as a Service?
Claims as a service (CaaS) provides fast-response, on-demand claims management services to insurers as and when they’re needed. This might include:
- Claims handling
- Liability support
- First Notification of Loss (FNOL)
- Asset repair & repair management
- Customer service
CaaS draws on the popular ‘as a service’ approach to provide customisable, product-like service packages – which can be utilised easily, and set up and running quickly.
This makes Claims as a Service an effective, dynamic solution for insurers seeking to support their existing operational strategies, or utilise specialist knowledge in certain circumstances.
What is Repair as a Service?
Like Claims as a Service, Repair as a Service (RaaS) applies the same dynamic approach, and focuses specifically on the vehicle repair process within motor claims.
The foundation of RaaS is direct-to-market repair capacity – providing insurers with on-demand vehicle repair slots when and where they need them most.
This empowers insurers to overcome their existing capacity challenges, and take a proactive approach to future high-demand periods. Repair as a Service gives them complete flexibility, without compromising on the quality of services delivered, or repairs completed.
Layered on top are a range of additional value-add services, which insurers can utilise when needed to support with end-to-end repair management. These include:
- Repair Triage
- Engineering Services
- Repair deployment
- Repair management
Thanks to its flexibility, insurers can choose to utilise Repair as a Service for anything from straightforward overflow repair capacity, to a completely self-sufficient repair management solution.
Discover how Repair as a Service can help you to take control of your capacity challenges, and deliver fast, efficient repair to your customers: