Our Robust Network Standards
We hold our repair partners to robust performance standards, ensuring they always deliver the market-leading service our customers expect, across every repair.
Robust Partner Requirements
Each of our repair partners must pass through robust onboarding checks, which focus on financial stability, BSI kitemarks and accreditations, GDPR & information compliance, and business governance.
Stringent Repairer Audits
Our audit team conduct frequent spot-check audits across our network. Repairers who fail audits are placed on improvement plans, with deployments paused until improvements are evidenced.
Data-Driven Management
We take a data-driven approach to repairer performance management. Our dedicated team work with repairers individually to ensure SLAs and standards are met consistently.
Mutual Trust & Respect
Our repairers aren’t just our supply chain – they’re our commercial partners. We hold close, two-way relationships with every repairer we work with, ensuring there’s always mutual trust and respect.
