Transforming Motor Claims Experiences

Technology-led collision repair journeys. Providing policyholders with best-in-class claims support and vehicle repair on behalf of the UK’s leading motor insurers and brokers.

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Our Approach

Customer Excellence

Our skilled customer & contact centre teams are trained to embody Consumer Duty best practice at every step of the journey, and across every contact channel.

Bespoke Partnership

We work closely with our customers to understand their unique ways of working, and their values & priorities – tailoring our solutions to their exact requirement.

Efficiency & Control

Our end-to-end, one supplier approach helps insurers gain more control over key processes, customer experiences, costs, and efficiency at every step.

True Repairer Partner

Our dedicated network relationship team are three-times winners of the ABP Club Repairers’ Choice award, recognised for close, collaborative, respectful partnerships.

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Partnered Repairers

Repairs Managed Per Year

Owned Bodyshops

Partnered Repairers

Repairs Managed Per Year

Owned Bodyshops

Market-Leading Collision Repair Solutions

We’re trusted by the UK’s best-known motor insurers and brokers to deliver end-to-end vehicle repairs for their policyholders, powered by our UK-wide repair network, in-house network management teams, and market-leading technologies.

Car & Van Collision Repair

Market leaders in collision repair, with our own group-owned bodyshops across the UK, and partnerships with more than 650 market-leading repairers. Fast turnaround, and costs controlled at every step.

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Premium & Supercar Repair

Wide range of partnerships with OEM-approved premium repairers across the UK. Trusted with the premium books of some of the UK’s leading insurers, delivering best-in-class luxury & supercar repair.

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Commercial Vehicle Repair

Network of 300+ commercial vehicle specialist repairers, ranging from specialist cars and LCVs, to HGVs and plant equipment. In-house engineers with CV expertise, working the UK’s best-known fleets.

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SMART & Mobile Vehicle Repair

We partner directly with some of the UK’s leading SMART & mobile repairers, who can fix minor accident-related damage remotely at the policyholder’s location – using repair-over-replace methodology.

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Specialist Vehicle Repair

From blue-light vehicles to specialist plant equipment & commercial assets, our market-leading collision repair network is built to cater for even the most complex of vehicle categories.

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UK-Wide Repair Network

Scotland
43 Partnered Repairers

North East
47 Partnered Repairers

North West
110 Partnered Repairers

Northern Ireland
15 Partnered Repairers

Midlands
102 Partnered Repairers

Wales
31 Partnered Repairers

Greater London
59 Partnered Repairers

South East
167 Partnered Repairers

South West
76 Partnered Repairers

Our award-winning network of 650+ partnered repairers includes car & van repairers, prestige & supercar specialist, commercial vehicle experts, mobile/rapid repairers, and OEM-accredited bodyshops.

Every supplier we work with is held to robust onboarding & performance criteria – ensuring we only partner with the most capable, consistent repairers in the UK.

Partnerships tailored to your book of work

Award-winning network management strategy

Managed centrally for efficiency & quality assurance

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Activate Accident Repair Glasgow

Activate Accident Repair Newcastle

Activate Accident Repair Sunderland

Activate Accident Repair Leeds

Activate Accident Repair Manchester

Activate Accident Repair Warrington

Activate Accident Repair Nottingham

Activate Accident Repair Birmingham

Activate Accident Repair Bristol

Activate Accident Repair Mildenhall

Activate Accident Repair Kings Langley

Activate Accident Repair Hampton

Activate Accident Repair Tunbridge Wells

Our state-of-the-art Activate Accident Repair (AAR) bodyshops are located throughout the UK, in the high-volume locations our customers need them most – delivering in excess of 20,000 collision repairs per year!

Carbon neutral from the ground up

EV and ADAS capability across all sites

Quality assured and BSI accredited

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End-to-End Motor Claims Management

We deliver white-label motor claims journeys end-to-end, in-house, from FNOL to completion. Our services can also be deployed on-demand to fit insurers’ unique requirements – including OOH and overflow support.

Triage & Repair Deployment

Identifying claims & repair requirements swiftly, the first time around – supported by our intuitive machine learning model, standardised CMS workflows, and in-house engineering expertise.

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Third-Party Capture & Intervention

Capturing and managing third parties to control costs. Trusted with the premium books of some of the UK’s leading insurers and MGAs, delivering best-in-class luxury & supercar repair.

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Managed Vehicle Recovery

We partner with the UK's leading recovery providers, with coverage across 100% of UK postcodes, extreme weather & off-road capability, and real-time tracking for policyholders.

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24/7 FNOL & Collision Response

Our in-house FNOL service provides on-demand support to policyholders involved in motor incidents – delivered on a white-label basis, on behalf of leading insurers, across both digital and telephone channels.

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Claims Management System

Developed in-house, and fully configurable to your unique claims workflows, system APIs, and customer principles.

Built-In Claims Workflows

Our claims management system has built-in, task-driven workflows to ensure a seamless journey from incident reporting to repair/claims completion.

After each completed step, the system automatically triggers the next set of tasks for our claims handlers, updates customers in real-time, and provides insurers with real-time MI and updates.

Intelligent Claims Triage

Our AI-powered triage assistant automatically triages every FNOL report for causation, accuracy, and potential fraud markers.

It’s been trained on hundreds of thousands of historic claims to suggest appropriate next steps, highlight suspicious circumstances, and ensure we’ve got all the details we need to identify the best route for the claim.

Real-Time Reporting & MI

Our Claims Management System sends key claims data to our insurer clients automatically via agnostic API – including FNOL details, SLA performance, and top-level analytics.

Whatever system or reporting platform you use, we can integrate directly to ensure you’re always in-the-loop across every step of every claim we manage on your behalf.

Digital FNOL, Assessment, and Repair Tracking

Our CMS-connected customer apps enable policyholders to report incidents, assess damage, deploy repairs to network repairers directly, and get real-time updates as their claim/repair progresses.

They can also be fully white-labeled, and customised to mirror your brand’s requirements and unique processes – and even integrated directly with your existing apps & portals.

Want to discuss our solutions?

Looking for a smarter, more scalable collision management partner? Book a no-obligation chat with our team using the contact form.