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Third Party Intervention

We work on behalf of leading UK insurers to capture, engage, and convert non-fault third-parties (TPs) involved in road incidents with their policyholders – securing cost-effective in-network repairs.

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Our Approach

Our dedicated third-party teams work to capture, engage, and retain third-parties to ensure cost-effective claims outcomes.

Swift TP Capture

Proud to maintain a XX% capture rate thanks to our proactive approach.

Third-Party Portal

Dedicated TP capture portal for policyholders to share at the roadside.

Dedicated Teams

Skilled third-party teams to ensure effective intervention.

Minimising Costs

Reducing claims costs by ensuring in-network placement for TPs.

Customer Excellence

Embodying Consumer Duty principles from capture to settlement.

Overflow/OOH

Out-of-hours and overflow support with seamless integration.

Tailored for your business

Our dedicated third-party teams provide an empathetic, brand-centric intervention service for our insurer & broker clients – with a focus on swift engagement, best-practice dispute management, and robust cost & efficiency control.

Our FNOL processes, including our digital reporting solutions, focus on ensuring third-party information is captured quickly and accurately the first time around, as well as collating supporting visual evidence from step one.

We work to engage all third parties within 10 minutes of the initial FNOL incident report being received, provided they have been identified at this stage.

Our third-party intervention process is supported by in-system workflows, tasks, and processes – which ensure the correct routes of capture, engagement, and intervention are followed quickly and consistently for every claim.

Customer Excellence

We strive to put ourselves in every customer’s shoes; nobody wants or expects to be in a road incident, and we believe it’s our job to make the claims & repair journey as straigtforward and empathetic as possible.

Our customer experience team embody Consumer Duty excellence across all staff training activity, every customer interaction, and through our best-in-class complaints resolution framework.

Consumer Duty Aligned

Working to the latest FCA Consumer Duty best pratice across all customer interactions.

Consistently High CSi and NPS

Granular customer experience data is shared with our customers for full transparency.

FCA-Aligned Complaints Strategy

Dedicated complaints team working to best-practice resolution processes.

Want to discuss our solutions?

Looking for a smarter collision management partner? Book a no-obligation chat with our team using the form.