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Incident Triage & Repair Deployment

We use a blend of in-house expertise, and market-leading assessment technology to identify vehicles’ repair requirements quickly, the first time around – and find the best solution for the job.

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What are the benefits?

Supported by skilled claims handlers, 40+ in-house engineers, and advanced triage technology – we find the right solution for every claim we manage.

Data-Driven

Driven by image analysis, repair market data, and engineering expertise.

Damage Detection App

Proprietary damage detection app for swift triage & deployment.

All Repair Options

Utilising roadside, mobile, and bodyshop repair options.

In-House Engineers

Ensuring right-first-time deployment and best-priced repairs.

AI-Assisted Triage

AI-powered fraud checks, claims routing, and accuracy scoring.

Total Loss Avoidance

Engaging with OEM TLA schemes to ensure more vehicles are repaired.

Customer Excellence

We strive to put ourselves in every customer’s shoes; nobody wants or expects to be in a road incident, and we believe it’s our job to make the claims & repair journey as straigtforward and empathetic as possible.

Our customer experience team embody Consumer Duty excellence across all staff training activity, every customer interaction, and through our best-in-class complaints resolution framework.

Consumer Duty Aligned

Working to the latest FCA Consumer Duty best pratice across all customer interactions.

Consistently High CSi and NPS

Granular customer experience data is shared with our customers for full transparency.

FCA-Aligned Complaints Strategy

Dedicated complaints team working to best-practice resolution processes.

A Right-First-Time Approach

We’re committed to finding the right repair solution for every vehicle – utilising all options, advanced technology, and OEM total loss avoidance schemes to promote market-leading claims outcomes.

Activate Group’s fully accredited engineering team work to ensure vehicle’s repair requirements are assessed comprehensively, identified in full, and that all methods utilised provide the best value & turnaround.

Our damage assessment application can be fully white-labeled, and integrated with your existing claims portals – enabling policyholders to capture images & video of the damage at the roadside for swift triage.

Our focus on right-first-time deployment enables us to minimise repair lead & cycle times for insurers and their policyholders, ensuring vehicles are repaired quickly, and in-full, the first time around.

Fully CMS-Integrated

Digital Customer Journey

Our white-label customer apps integrate directly with our Claims Management System, and can be embedded directly in your existing apps & portals.

White-Label eNOL Application

  • Our eNOL (digital FNOL) solution can be fully white-labelled to mirror your customer journey and brand ethos.
  • The application can be integrated via API directly into your existing customer apps/portals.
  • Fully-configurable to insurers’ unique processes, FNOL question sets, and incident reporting requirements.
  • All FNOL data shared instantly, in real-time, thanks to CMS connectivity and direct API to insurer systems.

Digital Damage Assessment

  • Full white-label capability, and easy to integrate with insurers’ existing websites, apps, and portals.
  • Images are sent directly to insurer systems, and our in-house CMS, via API for immediate assessment.
  • Option to integrate AI damage inspection technology to increase accuracy, and streamline triage decision-making.
  • Helping insurers capture damage details instantly, from the roadside, for swift triage and repair deployment.

Self-Serve Repair Deployment

  • Harnessing real-time capacity monitoring in our system toprovide live availability and repair slots to policyholders.
  • Once policyholders select a repairer, a job will be sent to the appropriate site or approved partner directly through CAPS.
  • Reduce friction by putting deployment decisions in policyholders’ hands for a customer-centric repair journey.
  • Customer can arrange vehicle collection/drop-off at a time and location that suits them.

Built-In Customer Feedback

  • Fully-integrated NPS after key policyholder touchpoints, like FNOL completion, repair approval, and vehicle return.
  • Providing insurers with a real-time view of customer satisfaction throughout the claims & repair journey.
  • Surveys can be triggered at custom intervals or touchpoints throughout the policyholder journey.
  • All customer satisfaction data shared in real-time via API for simplified SLA monitoring.

Want to discuss our solutions?

Looking for a smarter collision management partner? Book a no-obligation chat with our team using the form.