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24/7/365 FNOL Service

Our partnered collision repair network is comprised of 650+ approved bodyshops across the UK, and is trusted by the UK’s leading insurers, fleets, and brokers.

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What are the benefits?

Our skilled claims handlers, and market-leading technologies, ensure right-first-time reporting & response for motor incidents.

White-Label

Tailored to your brand’s ethos, tone of voice, and requirements.

Digital Reporting

Fully-integrated FNOL & damage assessment applications.

UK Contact Centres

Skilled contact centre teams in Halifax and Peterborough.

Seamless Integration

Fully customisable question sets, processes, and API connectivity.

AI-Assisted Triage

AI-powered fraud checks, claims routing, and accuracy scoring.

UK-Wide Recovery

24/7 roadside recovery for all UK regions, and all vehicle types.

Fully CMS-Integrated

Digital Reporting Journey

Our white-label customer apps integrate directly with our Claims Management System, and can be embedded directly in your existing apps & portals.

White-Label eNOL Application

  • Our eNOL (digital FNOL) solution can be fully white-labelled to mirror your customer journey and brand ethos.
  • The application can be integrated via API directly into your existing customer apps/portals.
  • Fully-configurable to insurers’ unique processes, FNOL question sets, and incident reporting requirements.
  • All FNOL data shared instantly, in real-time, thanks to CMS connectivity and direct API to insurer systems.

Digital Damage Assessment

  • Full white-label capability, and easy to integrate with insurers’ existing websites, apps, and portals.
  • Images are sent directly to insurer systems, and our in-house CMS, via API for immediate assessment.
  • Option to integrate AI damage inspection technology to increase accuracy, and streamline triage decision-making.
  • Helping insurers capture damage details instantly, from the roadside, for swift triage and repair deployment.

Self-Serve Repair Deployment

  • Harnessing real-time capacity monitoring in our system toprovide live availability and repair slots to policyholders.
  • Once policyholders select a repairer, a job will be sent to the appropriate site or approved partner directly through CAPS.
  • Reduce friction by putting deployment decisions in policyholders’ hands for a customer-centric repair journey.
  • Customer can arrange vehicle collection/drop-off at a time and location that suits them.

Built-In Customer Feedback

  • Fully-integrated NPS after key policyholder touchpoints, like FNOL completion, repair approval, and vehicle return.
  • Providing insurers with a real-time view of customer satisfaction throughout the claims & repair journey.
  • Surveys can be triggered at custom intervals or touchpoints throughout the policyholder journey.
  • All customer satisfaction data shared in real-time via API for simplified SLA monitoring.

Fully-Tailored FNOL Solution

Our bespoke First Noficiation of Loss service is tailored to embody insurers’ exact requirements, brand guidelines, and reporting processes.

We partner with our customers to understand their objectives in detail, and develop an incident reporting solution that fits their need perfectly.

We work with insurers to tailor bespoke, dynamic FNOL question sets to meet their unique reporting requirements across all customer segments.

Our digital incident reporting application can be fully white-labeled, and configured to insurers’ exact requirements – allowing for swift and accurate FNOL from the roadside.

Our CMS-integrated AI triage assistant has been trained on hundreds of thousands of claims, enabling it to detect fraud markers, and signpost the best next steps for each claim.

All incident reports can be passed directly to insurer systems in real time via agnostic API, with tailored integrations available through our in-house development team.

Customer Excellence

We strive to put ourselves in every customer’s shoes; nobody wants or expects to be in a road incident, and we believe it’s our job to make the claims & repair journey as straigtforward and empathetic as possible.

Our customer experience team embody Consumer Duty excellence across all staff training activity, every customer interaction, and through our best-in-class complaints resolution framework.

Consumer Duty Aligned

Working to the latest FCA Consumer Duty best pratice across all customer interactions.

Consistently High CSi and NPS

Granular customer experience data is shared with our customers for full transparency.

FCA-Aligned Complaints Strategy

Dedicated complaints team working to best-practice resolution processes.

Want to discuss our solutions?

Looking for a smarter collision management partner? Book a no-obligation chat with our team using the form below.