Managed Vehicle Recovery

Our fully-integrated vehicle recovery solution is provided as standard alongside our in-house FNOL service, delivering swift, 24/7/365 response for policyholders at the roadside.

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How it Works

Wherever your policyholder is located, whatever vehicle they’re in, and whatever the scale of the damage – our recovery service is on-hand to bring them to safety post-incident.

Accredited Partners

We partner with market-leading recovery specialists across the UK.

EV & AFV Specialists

Partnering with the UK leaders in EV, hybrid, and AFV recovery.

All-Weather Response

Winter-ready, with all-terrain vehicles and remote coverage.

Real-Time Updates

System-backed recovery process for real-time customer updates.

Immediate Deployment

Recovery services can be deployed immediately after FNOL.

Vehicle Storage

Covered & secure storage options for non-roadworthy vehicles.

Responsive Post-Incident Recovery

Our round-the-clock vehicle recovery solution is delivered in cohesion with our fully-accredited recovery partners, and integrated seamlessly with the wider collision management process, for immediate deployment to the policyholder’s location post-incident.

Our recovery partners are the industry leaders in safe & secure electric vehicle recovery, and are fully trained & accredited in the best practice methods for transporting next-generation vehicles.

Recoveries are instructed & managed directly within our claims management system, which keeps the customer updated in real-time via automated SMS, email, and voice notifications.

Our UK-wide recovery partners operate specially adapted vehicles to deal with complex terrains and inclement weather – ensuring we’re always able to reach policyholders quickly, all year round.

Customer Excellence

We strive to put ourselves in every customer’s shoes; nobody wants or expects to be in a road incident, and we believe it’s our job to make the claims & repair journey as straigtforward and empathetic as possible.

Our customer experience team embody Consumer Duty excellence across all staff training activity, every customer interaction, and through our best-in-class complaints resolution framework.

Consumer Duty Aligned

Working to the latest FCA Consumer Duty best pratice across all customer interactions.

Consistently High CSi and NPS

Granular customer experience data is shared with our customers for full transparency.

FCA-Aligned Complaints Strategy

Dedicated complaints team working to best-practice resolution processes.

End-to-End Motor Claims Management

We deliver white-label motor claims journeys end-to-end, in-house, from FNOL to completion. Our services can also be deployed on-demand to fit insurers’ unique requirements – including OOH and overflow support.

Triage & Repair Deployment

Identifying claims & repair requirements swiftly, the first time around – supported by our intuitive machine learning model, standardised CMS workflows, and in-house engineering expertise.

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Third-Party Capture & Intervention

Capturing and managing third parties to control costs. Trusted with the premium books of some of the UK’s leading insurers and MGAs, delivering best-in-class luxury & supercar repair.

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