Complaints

Our Complaints Process

We are here to help, and we’ll always listen closely to any issues you raise.

 

It’s really important to us at Activate Group Ltd to always give you the best customer service possible. If you ever feel we’ve fallen short of this, please let us know. We’d love to work with you to put things right and we’ll always try to use your feedback to improve our policies, processes, and procedures for other customers as well.

 

Here’s how we deal with complaints… 

We always do our best to provide the Activate Group Ltd experience you expect and deserve, but unfortunately there may be times when things go wrong. If you have a complaint about any part of our service, we want to hear from you so that we can make changes and improvements to our policies, processes, and procedures. 

 

  1. 1. We will acknowledge your complaint within 1 working day. We will always try to resolve your complaint as soon as possible when we receive it

  2.  

  3. 2. We will work hard to resolve the problem as quickly and efficiently as possible.  

  4. Where your query is complex or involves a number of concerns, we may need some time to make sure that we have covered everything. 

  5.  

  6. 3. We will keep you regularly informed, either by telephone, SMS, or in writing, while we do so. 

  7.  

  1. 4. Our aim is to typically take no longer than 8 weeks to deal with even the most complicated of complaints, at the end of eight weeks we will either let you have our final response with our decision on your complaint or explain to you why we are still unable to give you our final response.

 

  1. 5. Where appropriate we will also let you have further details on the relevant steps to escalate your concerns in the event you are unhappy with our resolution. 


Raise a Complaint

Please use this form to submit your initial complaint details, and we’ll get back to you swiftly. Make sure to detail which service area of concern your complaint relates to – this might be customer service, repair services, or courtesy/replacement vehicles.

Customer Complaint Form
Email *
Name *
Company
Telephone *
Service Area of Concern *
Vehicle Registration
Complaint Details *

 

  1.  

Activate Accident Repair

Marsh Lane
Water Orton
Birmingham
B46 1NS
0330 135 8890

Activate Accident Repair

Unit C
Albion Park
Leeds
LS12 2EJ 
0113 512 5333

Activate Accident Repair

Radial Point 
Cardonald Business Park
Glasgow
G51 4GA
0141 264 2343

Activate Accident Repair

Unit 1 
Gemini West Business Park
1030 Europa Boulevard
WA5 7YW
01925 386 686

Activate Accident Repair

4 Canary Way 
Swinton
Manchester
M27 8AW
0161 529 7529

Activate Accident Repair

Unit 2, Balliol Business Park
Benton 
Newcastle-Upon-Tyne
NE12 8EW
0191 823 7111

Activate Accident Repair

Plot 41 
Hampstead Avenue
Mildenhall
Suffolk
IP28 7AS
0163 859 9299

Activate Accident Repair

Wayfarer Road 
Sunderland
SR5 3XA
0191 823 9929

Activate Group and Motor Repair Network

F4 F Mill 
Dean Clough
Halifax
HX3 5AX
0330 058 6931

sopp+sopp

Summit Park 
Cygnet Road
Peterborough
PE7 8FD
03300 583174

Activate Parts

Unit 1A 
Spitfire Close
Huntingdon
PE29 6XY
03300 947985

Moor Repair Network

sopp+sopp

Activate Parts

Activate Accident Repair

Activate Accident Repair

Activate Accident Repair

Activate Accident Repair

Activate Accident Repair

Activate Accident Repair

Find us

Activate Group Limited
F4, F Mill
Dean Clough
Halifax
HX3 5AX

Opening hours

Mon – Fri: 9am – 5pm

Any weekend, bank holiday or out of hours enquiries will be picked up on the next working day.

Market-leading claims journeys for the insurance industry.

Fleet accident management that dramatically reduces downtime and supports cost control.

Fast, cost-effective parts supply chain solutions.

Group-owned vehicle repair centres where capacity is needed most.