2023 was certainly an impactful year for insurers. From the introduction of the FCA’s new Consumer Duty regulation, to ongoing challenges in the repair supply chain, last year brought new considerations for every step of the claims process. Activate Group works with some of the UK’s best-known insurers, underwriters, and MGAs to ensure swift, coherent […]
Activate Group has today announced a major investment deal with Elysian Capital, which will fuel its ambitious growth plans. The leading private equity firm has acquired a majority share in Activate Group and will provide substantial development capital to support the rapid growth of the business. The deal will see the existing management team remain […]
Together, triage and engineering are two of the most critical stages of the motor claims process. A robust approach to these areas is vital for controlling claims costs, achieving right-first-time repair, and delivering swift claims journeys for your customers. Here we discuss the core principles of triage and engineering, and how they can be simplified […]
If your vehicle needs repairing cosmetically, you may be offered a SMART repair – often conducted by a mobile technician. But what exactly is SMART vehicle repair, and how does it work? Here we cover all you need to know about SMART repair methods, including what they mean, how they’re used, and the advantages they […]
When a vehicle is involved in an incident, and sustains damage, it could be deemed ‘beyond economical repair’ by its insurer. Vehicles given this status are often colloquially referred to as ‘write-off’ or ‘total loss’ vehicles. Here we discuss what happens when a vehicle is deemed beyond safe or economical repair, and consequently ‘written off’ […]
The motor claims industry is currently facing a number of long-term challenges, including a nationwide shortage of repair capacity, and delays in global parts supply chains. Consequently, 63% of UK bodyshops reported that they had no available capacity in 2022*, leaving insurers waiting longer to deploy customers’ vehicles, or forcing them to deploy long-distance in […]
A strong incident reporting process is crucial for minimising vehicle downtime, and maintaining operational efficiency. The focus is always on promoting fast, accurate, and user-friendly ways to report incident details as soon as possible after they occur. That’s why Activate Group have launched Activate Initiate – our white-label incident reporting application for insurers, fleets, and […]
Given their recent popularity, you’ve probably encountered ‘as a service’ models across a number of industries – including software, mobility, and motor insurance. The basic premise is to break down service offerings into customisable, product-style packages – which can be built and adapted to customers’ unique requirements. Models like ‘Claims as a Service’ have brought […]
We all know about the challenges of winter driving, but summer can also present problems to UK drivers. In this article we look at how to prepare your vehicle for the summer season – from what checks to carry out on your car, to essential items to carry with you. What’s different about driving in […]
As you may be aware, the vehicle repair industry is currently experiencing delays due to industry-wide challenges. Here we discuss the challenges currently faced by the motor repair industry, and the measures being taken to mitigate them. Why are vehicle repairs taking longer than usual? Industry-wide challenges are leading to delays in the time it […]
